• Every great journey begins with a First Step!
  • banner

    Mission Statement

    Successful Substance Use Treatment

    It shall be the mission of First Step Services, LLC to provide best practice community-based treatment services to help all persons served to meet their full potential as independent and fully productive individuals. Our primary goal in working with clients is to assist each individual program participant to never have another problem with, or related to, alcohol or drug use.

    First Step is a NC Department of Health and Human Services licensed substance abuse and mental health facility, serving persons who need assistance with a wide range of substance abuse and mental health needs. Our mission is one of quality care, education and research for each patient and their families and significant others.


    First Step Services, LLC is a best practice substance abuse and mental health outpatient care provider, integrating comprehensive outpatient care services through a single point of access, by utilizing clinical expertise and by exhibiting outstanding service excellence.  First Step is voluntarily accredited by CARF – the Commission for the Accreditation of Rehabilitation Facilities. CARF provides the strictest oversight to outpatient behavioral health agencies & facilities to ensure only the highest quality of care is provided.

    First Step Services, LLC’s mission is to provide community-based substance abuse and mental health related services to persons served and their families throughout the Triangle region of North Carolina. We recognize our responsibility to maintain the highest standards of quality services and care through the employment, retention and promotion of staff who demonstrate an attitude of service excellence and a commitment to all aspects of the First Step mission. We strive to provide an environment conducive to personal and professional growth for our employees, a setting for community/ research and teaching, and a “patient first” attitude toward the day-to-day conduct of our business.

    The objectives of our mission are achieved in the following manner:

    • Provide direct services, education, support and advocacy for patients, family members and significant others who are involved with his/her care;
    • Meet the individual needs of each patient without regard to race, color, national origin, religion, sex, age, handicap, veteran status or ability to pay.
    • Respect the patient, his/her family and significant others as individuals, assuring his/her right for confidentiality, respect and dignity.
    • Maintain optimal standards of professional practice leading to the highest possible quality of care.
    • Integrate patient/family education into all plans of care.
    • Meet the needs of all referral sources and stakeholders in the most prompt, professional manner possible.
    • Promote and encourage professional growth of all staff.

    What is the philosophy of treatment?

    Simply stated, First Step’s goal is to help clients never have another problem related to alcohol or drug use. We help clients prevent future family, legal, school, job, social problems to name a few. We help clients manage current problems in a manner that, when the treatment plan is followed, leads to the best possible outcomes.

    First Step Services uses a holistic model of treatment, which is based on the understanding that bio-psycho-social-mental-spiritual and volitional factors affect substance use and addiction. Our program includes special components to enhance development and growth in each of these areas and is individualized to meet the specific recovery needs of each patient. Our program is highly compatible with 12 step programs and we support 12-step program attendance during and after treatment.

    First Step utilizes a variety of therapy modalities that center on helping patients make immediate changes in their lives and supporting on-going recovery and wellness. First Step further believes that addiction is a family disease and that the effects are multi-generational. Family members and significant others are important in the recovery process and are included when available (with the patients’ permission) in the treatment experience when appropriate. Please feel free to attend our weekly program for friends and family members. The F.A.C.E. program meets Monday evenings from 6 – 7 PM and there is no charge. Participants may attend as many times as they choose.  Breaking the cycle of addiction is possible.

    Who will benefit from the program?

    The outpatient program is designed for those individuals who need treatment and/or education for substance abuse. It is available for those who have experienced negative consequences from alcohol and/or drug use and do not want to continue to use. A person does not have to have a diagnosis or admit to addiction or alcoholism to participate in the program. Additionally, persons with a dual diagnosis of a mental illness and addiction may benefit from participation, provided that they have been stabilized and are seeing a mental health professional or physician for the co-existing disorder.

    Who participates?

    Substance use and misuse often have a negative effect on the individual, the family and loved ones. This program centers on treatment for patients with the understanding that involving significant others in the recovery process often enhances wellness. Substance abuse is treated as a health-care concern at First Step Services, LLC.

    Patients are often encouraged to invite significant others to attend family sessions. This is not mandatory and is done so at the discretion of the staff and the patient. The patient must give consent before anyone else accompanies him/her to a session.

    Assessment, Placement and Referral/Contact with outside Professionals

    Each patient shall receive a comprehensive assessment to determine a diagnosis and recommended level of care. The purpose of the substance use assessment is to identify the individual’s reasons for seeking services, to clarify what each individual needs and prefers related to seeking services and to ensure the highest quality of care that we can provide to each individual participating in our program.

    Maintaining contact with other professionals, such as attorneys, doctors, therapists, etc. who are involved in the participant’s treatment or care is often beneficial to the participant. It is often especially useful to maintain contact with physicians, therapist, probation officers and attorneys. However, this contact is only done so with the participant’s signed consent.


    First Step Services, LLC strictly follows all Federal and State guidelines on protecting your confidentiality. We cannot, and will not, share your information with anyone except staff members who need to know unless you give us written requests to do so or if it is determined that there is danger to yourself or others. We are also required to report any evidence of child abuse or elder abuse. These are all rare. Please read the entire Confidentiality Statement that you were given at your initial intake. If you don’t have a copy, just ask any staff member.

    “Over the last year, I have only had a few drinks. This wasn’t because the court told me it was bad or I thought I would get in trouble. It just isn’t very fun anymore. I have realized I can be happy and content without alcohol and partying in my life. In fact, I think I am happier now than I have been in a long time. Being sober since July then coming to this group in December, it has given me a clear head to be able to try and take something away from this group. I don’t know if I would have benefited as much if this wasn’t the situation. The group has shown me that I’m not alone going through this and that people from all cultures and walks of life can experience and feel the same things. I hope to take what I’ve learned and turn it into positive decision-making in the future.” Anonymous


    Do I have an alcohol or drug use problem?

    Do I have an alcohol or drug use problem?

    How do we know when alcohol and/or drug use has become a problem for us?
    Choosing outpatient substance abuse treatment

    Choosing outpatient substance abuse treatment

    Congratulations! You have decided to seek information regarding counseling or education for alcohol or drug use.
  • Client Experiences

    A DWI charge brought me here. When I first started I had to feel it out but the outcome turned out great. It wasn’t just about my charge I learned about. I learned a lot about myself as a person, it made me stop getting behind the wheel while I was intoxicated plus it made


  • Read All Testimonials